Billing Questions

These are some common questions about billing asked by American Burglar Alarms customers. If you don't find your particular question listed here, contact American Burglar Alarms.

You can also review our technical FAQ's page for information about other subjects.

Your Questions

• My invoice is slighly higher than I expected.  What were the extra charges?
• I lost my invoice and want to send a payment.  What address do I send it to and what should I note on my check?
• How can I change my billing address while maintaining my service address?
• I'm moving.  How do I cancel my service?

Our Answers

Q: My invoice is slighly higher than I expected.  What were the extra charges?

A: State and local municipalities sometimes charge tax on the services provided by American Burglar Alarms, which American Burglar Alarms is then obligated to collect as part of the monthly billing process.

Q: I lost my invoice and want to send a payment.  What address do I send it to and what should I note on my check?

A: Indicate your American Burglar Alarms account number on the check memo section, along with name and address and send all payments to:  1330 Sharon Road West, Charlotte, NC  28210.

Q: How can I change my billing address while maintaining my service address?

A: To change your billing address, please contact American Burglar Alarms at 704-643-9898.

Q: I'm moving.  How do I cancel my service?

A: Call American Burglar Alarms at 704-643-9898 and they can assist you.